What's New on the Platform
Regular updates to the Syllable platform. New features, improvements, and fixes shipped to production.
Platform Updates
v26.4.7 — DTMF Keypad Support & Step Tool Updates
April 07, 2026 - Enhanced Step Tools with drag-and-drop reordering and optimized human-to-agent call transitions with DTMF keypad support.
v26.4.2 — Anthropic Claude 4.6 Support & Voicemail Detection
April 02, 2026 - Launched support for the latest Anthropic Claude models and introduced automated voicemail detection for outbound calls.
v26.3.26 — Step Tool Improvements and Email Template Update
March 26, 2026 - Strengthened workflow automation security and optimized the Email Template interface for better user experience.
v26.3.24 — WhatsApp Channel & SSO Enhancements
March 24, 2026 - Introducing a dedicated WhatsApp channel integration and enhanced Single Sign-On administration experience.
v26.3.19 — Email Templates & Natural Voice Greetings
March 19, 2026 - Introducing a new HTML/CSS editor for branded email templates and refined Responsive Dialogue bridge phrases for more natural voice interactions.
v26.3.17 — Responsive Dialogue Transcripts and HTTP Tool Reliability
March 17, 2026 - Improved conversation accuracy by resolving missing agent transcripts and introducing customizable timeout settings for external tool connections.
v26.3.12 — Deepgram Nova 3 Integration and Step Tool Persistence
March 12, 2026 - Default STT model updated to Deepgram Nova 3 for increased transcription accuracy. Step Tools JSON editor persistence fix.
v26.3.10 — Responsive Dialogue and Campaign Improvements
March 10, 2026 - Significant improvements to Responsive Dialogue for more natural turn-taking. Standardized campaign status tracking.
v26.3.5 — Responsive Dialogue, DTMF Input, and Campaign Management
March 5, 2026 - Improved Responsive Dialogue and DTMF processing. Launched SMS Insights and detailed Campaign Status Breakdowns.
v26.2.27 — Step Tools and Enhanced Campaigns
February 27, 2026 - Launched Step Tools for branching, multi-step workflows. International campaign testing support and daily message limits.
v26.2.18 — SMS Campaign Status Tracking and Responsive Dialogue
February 18, 2026 - Enhanced Responsive Dialogue with improved data handling. Real-time SMS tracking for campaigns.
v26.2.11 — DTMF Detection and Language Localization
February 11, 2026 - Maximized workspace screen space. Localized automated phrases and refined telephony reliability.
v26.2.4 — Hold Tool, Optional Greetings, and Voicemail Detection
February 4, 2026 - Natural interactions with Hold tool, reduced response latency, and smarter outbound handling.
v26.1.28 — Smarter Conversations, Smoother Console, More Flexible Tools
January 28, 2026 - Improved conversation handling, Console usability, and tooling flexibility including GPT-5.1 and GPT-5.2 support.
v26.1.8 — January Update
January 8, 2026 - More flexible outbound call logic and granular interruption control. Bug fixes across Console.
v25.12.16 — Directory Usability Improvements
December 16, 2025 - Simplified Directory rules display. Standardized phone number rule times.
v25.11.25 — Console Improvements
November 25, 2025 - Clearer visibility into caller-ended voice sessions. Prompt editing improvements.
v25.11.20 — Console Improvements, Smart Turn for TTS, and Directory Support
November 20, 2025 - Smart Turn for Deepgram TTS. Prompt editor fixes and Directory organization support.
v25.11.13 — Platform Improvements, Bug Fixes, and Highlights Feature
November 13, 2025 - Stability improvements. Console Highlights feature. SMS farewell response.
v25.11.06 — Stability, Session Controls, and Usability
November 6, 2025 - Stability improvements and expanded session configuration. Markdown-rich text editor for prompts.
v25.10.29 — Expanded Language Support, API Flexibility, and Voice Preview
October 29, 2025 - Directory test endpoint. Gujarati, Hindi, and Russian support. Agent Voice Preview.
v25.10.23 — Voice Preview, Smarter Workflows, and TTS Enhancements
October 23, 2025 - Voice Preview alongside Chat. Campaign retry fields. Insights gains Google Sheets source.
v25.10.16 — Insights Dashboards, Improved Prompts, and Conversation Stability
October 16, 2025 - Insights dashboards. Prompt editing improvements. Conversation stability enhancements.
v25.10.01 — Webchat, Campaigns, and Prompt Enhancements
October 1, 2025 - Webchat widget. Campaign scheduling. Prompt versioning and editing improvements.
v25.9.24 — Webchat Improvements and Agent Configuration
September 24, 2025 - Webchat enhancements. Agent configuration improvements. Bug fixes.
v25.9.18 — Prompt Editor, Insights, and Channel Improvements
September 18, 2025 - Prompt editor enhancements. Insights data improvements. Channel stability updates.
v25.9.11 — Platform Stability and Usability
September 11, 2025 - Stability improvements. Usability enhancements across Console and Channel Manager.
v25.9.4 — Console and API Improvements
September 4, 2025 - Console usability improvements. API enhancements. Bug fixes.
v25.8.28 — Agent Testing and Configuration
August 28, 2025 - Agent testing improvements. Configuration enhancements. Platform stability.
v25.8.21 — Conversation Manager and Tools Updates
August 21, 2025 - Conversation Manager improvements. Tools enhancements. Bug fixes.
v25.8.14 — Platform Updates and Bug Fixes
August 14, 2025 - Platform stability improvements. Bug fixes across Console and Channel Manager.
v25.8.7 — Console and API Enhancements
August 7, 2025 - Console improvements. API enhancements. Platform stability.
v25.7.31 — July Platform Updates
July 31, 2025 - Platform improvements. Bug fixes. Stability enhancements.
v25.7.24 — Conversation and Channel Updates
July 24, 2025 - Conversation handling improvements. Channel stability. Bug fixes.
v25.7.17 — Mid-July Platform Updates
July 17, 2025 - Platform improvements and bug fixes across Console and tools.
v25.7.2 — Early July Updates
July 2, 2025 - Console and API improvements. Platform stability enhancements.
v25.6.25 — June Platform Updates
June 25, 2025 - Platform improvements. Console enhancements. Bug fixes.
v25.0.109 — Console Enhancements and API Updates
June 18, 2025 - Console usability improvements. API Manager updates. Platform stability.
v25.0.98 — Platform Updates and Improvements
June 4, 2025 - Console improvements. Tools updates. Platform stability.
v25.0.91 — Console and Conversation Manager Updates
May 21, 2025 - Console improvements. Conversation Manager enhancements. Bug fixes.
v25.0.87 — API and Console Improvements
May 14, 2025 - API Manager enhancements. Console usability updates. Platform stability.
v25.0.81 — Platform Stability and Tools
April 30, 2025 - Tools improvements. Platform stability. Bug fixes.
v25.0.76 — Console and Channel Updates
April 23, 2025 - Console improvements. Channel Manager updates. Platform stability.
v25.0.71 — Tools and API Enhancements
April 16, 2025 - Tools improvements. API Manager updates. Bug fixes.
v25.0.63 — Conversation Manager and Console Updates
April 9, 2025 - Conversation Manager improvements. Console enhancements. Platform stability.
v25.0.57 — Platform Updates
April 2, 2025 - Console improvements. Tools updates. Bug fixes.
v25.0.55 — API and Platform Improvements
March 26, 2025 - API Manager improvements. Platform stability. Bug fixes.
v25.0.52 — Console and Tools Updates
March 19, 2025 - Console improvements. Tools enhancements. Platform stability.
v25.0.47 — Channel Manager and Console Updates
March 12, 2025 - Channel Manager improvements. Console enhancements. Bug fixes.
v25.0.40 — Platform Improvements
March 5, 2025 - Console updates. API improvements. Platform stability.
v25.0.36 — Console and Conversation Manager
February 26, 2025 - Console improvements. Conversation Manager updates. Bug fixes.
v25.0.32 — Tools and Platform Updates
February 19, 2025 - Tools improvements. Platform stability. Console enhancements.
v25.0.25 — API Manager and Console Updates
February 12, 2025 - API Manager improvements. Console updates. Platform stability.
v25.0.18 — Early 2025 Platform Updates
February 5, 2025 - Console improvements. Channel Manager updates. Platform stability.
v25.0.7 — Tools, Console, and Channel Manager Updates
January 29, 2025 - Contacts v2.1. Trial dashboards. Transcription logging. Channel sorting by last-updated.
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