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Release Notes

Latest Release: Enhanced API Manager, Console, and Tools Functionality

This update introduces support for GPT-4.1, GPT-4.1mini, and GPT-4.1nano in the SDK, ensuring advanced AI integration. A bug fix resolves sorting issues in lists with null values. The console now features a latency inspect tab on the Session Details page. The Outbounds tool sees enhancements for creating and viewing outbound campaigns, alongside fixes for API-related issues and tool deletion problems. Additionally, data source update/deletion issues have been addressed.

v25.0.71

Apr 16, 2025

Release Notes: API Manager and Console Enhancements

This update resolves a configuration issue preventing new organization creation in API Manager and introduces temperature and seed controls for LLM prompts in the Console. Additionally, a data export feature has been added, alongside a fix for a bug causing indefinite hangs when updating channel targets.

v25.0.63

Apr 04, 2025

Console Enhancements: Language Section Display and Session Recording Downloads

In this minor release, we’ve implemented a few improvements, including a bug fix and enhanced functionality in Console to allow users to access and download recordings.

v25.0.57

Mar 31, 2025

Enhanced Debugging, Consistent Variable Substitution, and Improved Console Permissions: Latest Updates

Our latest release brings key improvements to API Manager, Conversation Manager, Console, and Tools. Highlights include new session debugging endpoints, better variable handling and multilingual support, enhanced Console permissions and recording access, and refined business hours rules in Tools. These updates improve functionality, user experience, and system reliability.

v25.0.55

Mar 27, 2025

New Release: Improvements in Language Handling, Agent Management, and Console Display

Our latest release delivers key fixes and improvements to Conversation Manager and Console. Variable substitution is now more stable, and Google Gemini agents support non-English languages. Console updates include new agent types, timezone-aligned session times, and better error handling to prevent deletion of in-use tools—all aimed at boosting functionality and user experience.

v25.0.52

Mar 21, 2025

Key Enhancements and Bug Fixes: Latest Updates to API Manager, Console, and Tools

Our latest release brings key updates and fixes to API Manager, Console, and Tools. API Manager now supports Google Gemini as an LLM provider and displays tool errors in console sessions. We’ve also resolved issues with data source deletion, tool name mismatches, and agent label fetching. Console improvements include better trial user routing and enhanced error handling. Tools now offer improved agent and prompt configurations, with the Prompt SDK response providing detailed tool information. These updates enhance performance and system reliability.

v25.0.47

Mar 14, 2025

Enhanced Performance, Validation, and Data Management: Key Updates in Latest Release

Our latest release brings key enhancements across API Manager, Console, Conversation Manager, and Tools. API Manager now supports language groups and an agent STT provider field. Console removes HTML tags from Webchat and voice messages, while Conversation Manager improves LLM data sharing and deprecates certain HTTP headers. Tools now feature better contact validation, case-sensitive name search, and faster tool fetching, with stricter validation for data integrity. These updates enhance performance, reliability, and user experience.

v25.0.40

Mar 07, 2025

Release Updates: Enhancements to Transcription, Session Management, and SDK Consistency

This update features several key improvements. The Channel Manager now uses Google STT v2 for better real-time transcription of patient speech. The Connection Manager has fixed a language change bug. The Console introduces on-demand AI summaries for session transcripts and addresses column width and display issues. Additionally, message creation forms and the favicon have been improved. In Tools, SDK endpoints now use IDs for consistency, and various issues with tool parameters and prompts have been resolved. These updates enhance transcription accuracy, user experience, and data handling reliability.

v25.0.36

Feb 28, 2025

Release Notes: SDK Enhancements and Tool Management Fixes

This update enhances the SDK by adding static parameters for tools and integrating JSON Schema validation for LLM parameters. It also fixes issues with updating data sources, filtering tools by ID and service_id, and managing tools linked to agentless prompts.

v25.0.32

Feb 21, 2025

Dashboard, Tools, and Channel Manager: Recent Updates

This update introduces confirmation dialogues and a compare diff button for saving prompts in the Dashboard. It also resolves SDK issues related to saving tool parameters and managing data sources in Tools. The Channel Manager now supports forwarding custom key-value pairs in SIP Invite messages, making them available to agents as variables.

v25.0.25

Feb 14, 2025

Minor Release: Console and Tools Enhancements

This update improves the Console by hiding UI elements that users lack permissions for and standardizing Test and Live indicators. In Tools, new endpoints for deleting and fetching services by ID have been added, along with enhanced search and sort options. Tools can now be sorted alphabetically when creating prompts and in prompt details.

v25.0.18

Feb 05, 2025

Tools, Console, and Channel Manager: Enhancements and Bug Fixes

This update introduces Contacts v2.1 for faster contact matching and new features for agent tools, including a test datetime variable and additional headers. Console improvements include better loading performance, trial dashboards, session duration display, and enhanced handling of transcripts and prompts. Channels now support sorting by last-updated, and the Agent Manager benefits from transcription logging and faster loading. Additionally, the Channel Manager fixes organization identification issues and enhances target endpoints.

v25.0.7

Jan 17, 2025