Voice Preview, Smarter Workflows, and TTS Enhancements

v25.10.23

Published: October 23, 2025

Conversation Manager

• Fixed an issue in SMS sessions where the session transcription would enter a retry loop when the user activated an Agent tool.

Console

• Enhanced usability by adding agent Voice Preview alongside Chat Preview.
• Added campaign retry fields in the Console UI.
• Streamlined workflow UI by showing only information relevant to their source type and by including an immediate queueing option upon activation in sheet workflows.
• Resolved a form validation problem encountered when creating a new campaign in Voice mode, specifically when the voicemail detection fields were not modified.
• Moved and rebranded Workflows as Insights within the console.
• Added a feature in Console to support pronunciation overrides.
• Fixed a bug to allow labels to be saved when editing agents.
• Fixed an issue by preserving newline characters in the transcriptions of the chat conversations.

Tools

• Enabled Voice campaigns to set voicemail detection parameters.
• Enhanced agent communication by adding commas to phone number text to enable the text-to-speech (TTS) systems to read them out more naturally.
• Insights - Added Google Sheets as a source for the Insight Workflows.