Conversation Manager, Console, and Insights Updates: Voice Preview, Smarter Workflows, and TTS Enhancements
This release stabilizes conversations and elevates Console and Insights. Conversation Manager resolves an SMS issue where transcriptions retried after activating an Agent tool. Console adds Voice Preview alongside Chat, campaign retry fields, and a streamlined workflow UI that shows source‑relevant details, including immediate queueing for Sheet workflows. We fixed Voice‑mode campaign validation when voicemail fields were unchanged, moved and rebranded Workflows as Insights, added pronunciation overrides, ensured agent label edits save, and preserved newline characters in chat transcripts. Tools let Voice campaigns set voicemail detection parameters and improve TTS by comma‑formatting phone numbers. Insights gains Google Sheets as a source.
v25.10.23
Oct 23, 2025
Conversation Manager
Fixed an issue in SMS sessions where the session transcription would enter a retry loop when the user activated an Agent tool.
Console
Enhanced usability by adding agent Voice Preview alongside Chat Preview.
Added campaign retry fields in the Console UI.
Streamlined workflow UI by showing only information relevant to their source type and by including an immediate queueing option upon activation in sheet workflows.
Resolved a form validation problem encountered when creating a new campaign in Voice mode, specifically when the voicemail detection fields were not modified.
Moved and rebranded Workflows as Insights within the console.
Added a feature in Console to support pronunciation overrides.
Fixed a bug to allow labels to be saved when editing agents.
Fixed an issue by preserving newline characters in the transcriptions of the chat conversations.
Tools
Enabled Voice campaigns to set voicemail detection parameters.
Enhanced agent communication by adding commas to phone number text to enable the text-to-speech (TTS) systems to read them out more naturally.
Insights - Added Google Sheets as a source for the Insight Workflows.