Release Notes
DTMF Keypad Support & Step Tool Updates
Enhanced Step Tools with drag-and-drop reordering and optimized human-to-agent call transitions with DTMF keypad support.
v26.4.7
Published: April 07, 2026
Conversation Manager
- Enhanced the caller experience by enabling the DTMF tool to interrupt an agent for more efficient navigation.
Console
Improved the building experience for Step Tools by launching drag-and-drop step reordering, adding autocomplete for transitions, and implementing smarter validation for "Set Action" and save errors.
View All Release Notes
See the full history of platform updates and improvements.