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Weekly Release: Enhanced Step Tools and Optimized Call Transitions
This update delivers a more intuitive builder experience for Step Tools with drag-and-drop step reordering and clearer validation feedback. We’ve also optimized human-to-agent handovers by ensuring automated keypad tones cease immediately once a live person joins the call, providing a more professional and seamless caller experience.
v26.4.7
Apr 07, 2026
Conversation Manager
Enhanced the caller experience by enabling the DTMF tool to interrupt an agent for more efficient navigation.
Console
Improved the building experience for Step Tools by launching drag-and-drop step reordering, adding autocomplete for transitions, and implementing smarter validation for "Set Action" and save errors.