Dashboard, Tools, and Channel Manager: Recent Updates
This update introduces confirmation dialogues and a compare diff button for saving prompts in the Dashboard. It also resolves SDK issues related to saving tool parameters and managing data sources in Tools. The Channel Manager now supports forwarding custom key-value pairs in SIP Invite messages, making them available to agents as variables.
v25.0.25
Feb 14, 2025
Dashboard
Prompts - Saving now shows a confirmation dialogue.
Prompts - Differences can be viewed with a compare diff button on the prompt card instead of the save button.
Tools
Fixed an SDK issue where tool parameters were not saved on create/update.
Fixed another issue where the SDK was not able to create, fetch, update, or delete data sources.
Ensured all tools return appropriate status codes.
Channel Manager
You can forward custom key-value pairs in the SIP Invite messages, and these will be available to the agent as variables. The pairs can be forwarded in 2 ways:
Any SIP header starting with X-Syllable will be available, e.g.: X-Syllable-Variable: value
Alternatively, for any X- header that is constructed as key-value pairs where keys start with x-syllable, all pairs will be available, e.g.: X-User-to-User: x-syllable-var1=value1;x-syllable-var2=value2