Platform Update: Enhanced Console Insights, Outbound Campaigns, and API Improvements
This release introduces robust Insights tools and workflows in the console, alongside new voice sampling features. Outbounds now support campaign deletion and improved phone number validation, ensuring invalid numbers are flagged without interrupting batch processes. Insights workflows prioritize live call evaluations and offer precise data filters. API updates restrict edits to Webchat channel targets for improved integrity. Several bug fixes enhance data accuracy and endpoint reliability.
v25.0.91
May 16, 2025
Console
Added Insights tools and workflows to the console.
Added the ability to sample voice and change voice pitch and speed in the console.
Fixed an issue with voice sample endpoint response.
Tools
Insights - Improved Insights by prioritizing live calls over backfill calls to ensure that time-sensitive evaluations like outbound call outcomes are never blocked by a large backfill.
Insights - Added exact name match filter to list endpoints for Insights tools, workflows, and upload folders.
Insights - Fixed an issue where some Insights data did not accurately reflect the creation or update times.
Outbounds - Added delete endpoint for outbound campaigns in the SDK.
Outbounds - Added formatting and validation to outbound target phone numbers (both batch and individual queued call requests) so that if a phone number is not at least 10 digits (country code defaults to +1 if not included), the request will be marked INVALID but the batch will still be loaded.
API Manager
Removed the ability to delete or edit Webchat channel targets generated by the agent test endpoint from the API.