Conversation Manager

• Makes messages optional for agents, which is better suitable for outbound agents

• Adds support for sectioning messages into an uninterruptible part to be followed by a section that is interruptible

• Fixed bug where session end tools ignored a tool’s static parameters 

• Fixed bug that prevented users from disabling voicemail detection

• Fixed bug on outbound calls where agents offering multiple languages weren’t switching to the other languages
  

Console

• Adds pop-up notification after pressing “Copy URL” button in Sessions to indicate that the URL has been copied

• Fixed links to documentation in Agents, Directory, Data Sources, Tools, and Voices

• Fixed bug on Insight Workflows edit page linking to assigned insight tools

• Fixed bug when using “not” conditions in Directory that prevented converting 24-hour time format to AM/PM 

• Fixed bug preventing users for updating a SIP channel’s telephony configuration parameters