//Platform
Pricing
Syllable is a platform for building AI agents, managing AI operations, tools integrations and third party providers of LLMs and AI services.
Platform cost covers compute, hosting, storage and bandwidth for building and operating AI Agents. Pricing is tiered to accommodate different operational stages and needs.
Syllable Trial
Free tier for evaluation of the Syllable Platform offering the same capabilities as Syllable Scale.
Syllable Scale
Designed for elastic scaling of AI Agents without limits on concurrency or failover.
Syllable Enterprise
Adds single-tenant isolation, multi-cloud support, and enterprise-level support.
Syllable Trial | Syllable Scale | Syllable Enterprise | |
|---|---|---|---|
Concurrent capabilities | Unlimited | Unlimited | Unlimited |
Tenancy | Multi-tenant | Multi-tenant | Single-tenant |
Multi-cloud | No | No | AWS, Azure |
Multi-region failover | Yes | Yes | Yes |
Support | Forums | 8 AM-8 PM EST Support tickets 4-hour response | 24x7 Account Manager 1-hour response |
PSTN integration | Yes | Yes | Yes |
SIP Integration (w/ TLS) | Yes | Yes | Yes |
Large Language Support | Multiple | Multiple | Multiple |
Speech-to-text | Google, OpenAI | Google, OpenAI | Google, OpenAI |
Custom Tools | No | Yes | Yes |
Platform Fee Minute | 110 minutes free; 10 minutes per call | $0.04 | $0.06 |
Platform Fee Per Hour | N/A | $2.40 | $3.60 |
3rd Party Pricing
AI capabilities are evolving rapidly, and a “one-size-fits-all” approach doesn't fit a small business or a large enterprise. Syllable Platform allows you to build AI Agents in a flexible way and choose 3rd party capabilities that match the needs of your use case.
3rd party provider integrations are available in Syllable Platform at an additional cost.
- LLMs such as GPT-4o and GPT-4o mini
- Speech-to-text from Google, OpenAI and others
- Text-to-speech from Google, OpenAI and others
- PSTN and SIP connectivity from Twilio
Syllable Platform manages billing for 3rd party providers, and passes through the cost of each provider.
Example Pricing
Two examples will help demonstrate how Syllable Platform can scale to meet different business goals and how pricing for 3rd party providers work.
Use Case for E-commerce Support Agent
- Manages order tracking, returns, refunds, and product inquiries.
- Seamlessly transitions to a human when needed.
- AI-powered responses to FAQs such as shipping times and return policies.
Use Case Features
- Human Handoff: Transfers calls to human agents when AI assistance is insufficient.
- Call Recording: Stores all calls for one year for transparency and compliance.
- Performance Insights: Analyzes 10% of transferred calls to enhance AI agent performance.
Use Case Metrics
Metric | Value |
|---|---|
Total Calls to AI Agent | 2,400 |
AI Agent Minutes / Call | 2.5 minutes |
Total AI Agent Minutes | 6,000 |
Transferred Calls | 480 |
Transferred Minutes | 4,800 |
Recorded Minutes | 10,800 |
Let's look at two different options to implement the AI Voice Agent.
- Lean AI Voice Agent - focusing on efficiency and cost optimization.
- Maximum AI Voice Agent - all features enabled for maximum capabilities.
Voice Agent
Focusing on efficiency and cost optimization.
Provider | Quantity | Unit | Cost Per Unit | Cost | |
|---|---|---|---|---|---|
Syllable Platform | |||||
Scale | syllable-scale | 6,000 | minutes | 0.04000000 | $240.00 |
3rd Party Providers | |||||
LLM | openai-gpt-4mini-input-cached | 6,000,000 | tokens | 0.00000008 | $0.45 |
LLM | openai-gpt-4mini-output | 1,200,000 | tokens | 0.00000060 | $0.72 |
Text-to-speech | openai-tts | 1,200,000 | characters | 0.00001500 | $18.00 |
Speech-to-text | google-stt-logged | 1,500 | minutes | 0.01200000 | $18.00 |
Telephony Connection | syllable-sip | 6,000 | minutes | 0.00400000 | $24.00 |
Telephony Transfers | syllable-sip-refer | 4,800 | minutes | 0.00000000 | $0.00 |
Total monthly cost: $301.17 for 2,400 minutes of service.
Cost per hour: $7.53
Get StartedWhy Choose the Syllable Platform?
- Elastic Cost-Effective Solutions: Syllable Platform allows you to build AI Agents in a flexible way while staying cost-effective with optionality to expand capabilities.
- Scalable Technology: Support new features and high agent volumes effortlessly with AI-driven efficiency.
- Valuable Insights: Gain actionable intelligence from call transcriptions and analysis to continuously improve AI Agent performance.
- Secure Data Retention: Recorded calls stored with enterprise-grade security.
Discover how Syllable AI agents can transform your business operations.
Get Started