Intelligent Call Routing
AI-powered routing that understands caller intent and directs calls to the right agent or department.
Integrations
Twilio SIP Trunk
Connect AI voice agents to your existing telephony infrastructure through Twilio SIP Trunk. Intelligent call routing, real-time transcription, and seamless handoff to live agents.
Overview
The Twilio SIP Trunk integration connects Syllable's AI voice agents to enterprise phone systems through Twilio's carrier-grade SIP infrastructure. Inbound calls are routed to AI agents that handle conversations in real time using speech-to-text, language models, and text-to-speech.
Capabilities
Voice Capabilities
Connect AI voice agents to Twilio SIP Trunk for intelligent call routing, live transcription, multilingual conversations, and context-preserving transfers to human agents.
Real-Time Transcription
Live speech-to-text processing for natural voice conversations with AI agents.
Live Agent Handoff
Seamless transfer to human agents with full conversation context and transcript.
Multi-Language Support
Handle voice conversations in multiple languages with provider-agnostic STT and TTS.
How It Works
Voice AI on Enterprise Telephony
When agents need to escalate, calls transfer to live agents with full conversation context and transcripts preserved.
More integrations
Twilio SMS
Automated SMS messaging for appointment reminders, confirmations, and two-way patient communication.
Epic EHR
Real-time appointment scheduling, patient verification, and clinical data access through certified Epic integrations.
Salesforce
Sync interaction data, update records, and trigger workflows in Salesforce from agent conversations.