Platform Improvements, Bug Fixes, and Highlights Feature

v25.11.13

Published: November 13, 2025

API Manager

• Fixed an issue where Twilio channels could not be updated if the credentials were not being changed as part of the update.
• Fixed an issue where key-value pairs were mistakenly removed from directory member extensions and rules when passed via the SDK.
• Fixed another issue where key-value pairs were removed from directory member contact tags when passed via the SDK.

Channel Manager

• Added support to allow users to select a session_end_tool to be invoked at the end of a session when properly configured in a prompt.

Conversation Manager

• Improved SMS conversations by sending back a farewell response (instead of nothing) if the user sends a farewell message.

Console

• Released the new Highlights feature to showcase what's new at Syllable.

Tools

• Enabled Prompts to set any tool to be run at the end of the session, which was previously limited to be only the session_end tool.
• Updated prompt editor toolbar to add additional buttons and tooltips: Added support to display tooltips in the prompt editor and label the function of each button.Made the prompt editor more user-friendly when inserting a link into the prompt by immediately accepting the link upon pressing "Enter"--eliminating the need to click the "Apply" button.
• Removed the restriction that Workflows Description had to be Title Case.
• Enhanced tool definitions to include support for DELETE and PUT HTTP methods-expanding the previously available GET and POST options.
• Outbounds - Fixed an issue with sorting by ensuring Agents and Campaigns are ordered alphabetically by the first label.