Platform Updates and Improvements

v25.0.98

Published: June 4, 2025

API Manager

• Added role endpoints to get, create, update, and delete user roles (collections of permissions).
• Enhanced agent management by supporting multiple labels per agent and enabling filtering of agents by multiple labels via the agents endpoint in the SDK.

Channel Manager

• Improved voicemail detection for outbound campaigns, allowing the system to automatically leave a message when a call is answered by voicemail instead of a live person.

Console

• Introduced a new page for creating and uploading files to a folder, which can then be used for analysis within a workflow.

Tools

• Insights - Added projection to estimate the cost of running a given tool call by using the last 30 days to calculate the average number and the duration of calls per day.
• Outbounds - Added support for campaign deletion in the console UI.
• Backfilled default SHOWCASE agents to make them available in existing trial accounts.