Tools, Console, and Channel Manager Updates

v25.0.7

Published: January 29, 2025

Tools

• Contacts - Contacts v2.1 is now available, significantly improving the speed of contact matching.
• Agent tools now support a specified date/time when chatting to test specific messages. You can do so using the new session variable: vars.session.test.datetime which can be set in the agent to override the current datetime.
• All tools now get x-source and x-target, typically the caller and called ID respectively.

Console

• Dashboards Improved loading performance.Trial dashboards are now available.
• Sessions Improved loading performance, especially when filtering.Added session duration.Enabled display of transcripts for the test chats.
• Prompts Duplicating a prompt now leads directly to the edit screen."Summary" and "Hangup" tools now automatically add to every prompt upon creation.Fixed bug where "View All" button doesn't show if a large number of agents are attached to the same prompt.Fixed bug when removing or switching agents from prompts screen.
• Channels - You can now sort by last-updated!
• Agent Manager - Added transcription logging for agent test chats.
• Agent Manager - Improved loading performance of agents screen.

Conversation Manager

• Fixed edge case handling some HTML tags.
• Enhanced headers for external tool calls.

Channel Manager

• Fixed a bug where organizations were not properly identified if the channel was not mapped to an agent.
• Enhanced channel target endpoints.