Tools, Console, and Channel Manager: Enhancements and Bug Fixes
This update introduces Contacts v2.1 for faster contact matching and new features for agent tools, including a test datetime variable and additional headers. Console improvements include better loading performance, trial dashboards, session duration display, and enhanced handling of transcripts and prompts. Channels now support sorting by last-updated, and the Agent Manager benefits from transcription logging and faster loading. Additionally, the Channel Manager fixes organization identification issues and enhances target endpoints.
v25.0.7
Jan 17, 2025
Tools
Contacts - Contacts v2.1 is now available, significantly improving the speed of contact matching.
Agent tools now support a specified date/time when chatting to test specific messages. You can do so using the new session variable: vars.session.test.datetime which can be set in the agent to override the current datetime.
All tools now get x-source and x-target, typically the caller and called ID respectively.
Console
Dashboards
Improved loading performance.
Trial dashboards are now available.
Improved loading performance, especially when filtering.
Added session duration.
Enabled display of transcripts for the test chats.
Duplicating a prompt now leads directly to the edit screen.
“Summary” and “Hangup” tools now automatically add to every prompt upon creation.
Fixed bug where “View All” button doesn't show if a large number of agents are attached to the same prompt.
Fixed bug when removing or switching agents from prompts screen.
Channels - You can now sort by last-updated!
Agent Manager - Added transcription logging for agent test chats.
Agent Manager - Improved loading performance of agents screen.
Conversation Manager
Fixed edge case handling some HTML tags.
Enhanced headers for external tool calls.
Channel Manager
Fixed a bug where organizations were not properly identified if the channel was not mapped to an agent.
Enhanced channel target endpoints.