Channel Manager and Console Updates: Cleaner Call Recordings, Deterministic Voicemail, and UI Improvements
This release refines call handling and improves the usability of the Console. In Channel Manager, inbound calls now include only agent-channel recordings, omitting user audio for cleaner, compliant archives. Voicemail detection is more deterministic—check_voicemail is reliably invoked on outbound call start by clearing legacy tool entries. In Console, the prompt UI can now trigger the session_end tool, and the Workflow editor shows the correct dropdown per workflow type. The Agents list prioritizes voice channels and removes empty labels. After login, users now see a Terms & Conditions confirmation. We also fixed an issue preventing organization invite resends from the popover.
v25.10.01
Oct 01, 2025
Channel Manager
Modified handling of inbound calls to only contain agent channel recordings and no user audio.
Fixed an issue with voicemail detection to make the invocation of check_voicemail tool more deterministic on outbound call starts–deleting the tool from the database to ensure consistent behavior.
Console
Updated the Console prompt UI to allow triggering session_end tool.
Fixed the Console Workflow edit form to show the appropriate dropdown based on the correct workflow type.
Improved the UI for agents list page to now show voice channels first if agents have multiple attached channels.
Removed empty label tags in the Console Agent list page.
Improved the user experience by showing the Terms and Conditions confirmation window after user login.
Fixed a bug that prevented the user from resending the invite to organization via Resend button in popover.