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July 2025 Update: SDK Flexibility, Console Upgrades, DTMF Tool Expansion, and Enhanced Insights

This release features significant improvements across the platform. The API Manager SDK now supports null authValues and optional organization domains, with fixes for service authorization updates and prompt history tracking. Console enhancements include a new interface for managing tool services with authentication, improved UI usability, and sortable campaign lists. The DTMF tool is now available to all Trial accounts, enabling agents to navigate complex IVR systems. Insights receives search and pipeline reliability updates, including new search parameters and better handling of legacy data. The marketing website has been refreshed with new call-to-action buttons and updated blog layouts for improved user engagement.

v25.7.31

Jul 31, 2025

API Manager

  • Updated the Typescript SDK to allow null values in Service.authValues, enabling users to update a service without overwriting the original auth value.

  • Fixed an issue where a user could not update or add authorization if a service was created without one configured originally.

  • Improved usability by making the organization domain an optional field in the SDK.

  • Fixed a bug when updating the custom message form validation on name field.

  • Fixed an issue with prompt_history so that entries are added when new prompts are created, not just when existing ones are updated

Console

  • Added Console interface for managing tool services, allowing tools to use authentication secrets.

  • Fixed the text font size in the console organization roles UI.

  • Reset the filters in console list pages UI when users change them.

  • Fixed an issue where campaigns could not be sorted by name in Console.

Tools

  • Released the DTMF tool in all Trial accounts to enable agents to send precise tones to any phone tree to navigate the most complex IVR systems.

  • Insights - Fixed an issue with searching in an insights file folder where the search filter was not getting properly applied, and at the same time, introduced a new search parameter filename_exact to bring into compliance with our API standard.

  • Insights - Addressed the missing insights that were a result of failures in the insight pipeline. It was caused by legacy calls getting loaded, and because these calls do not have valid session_id, the insight processor silently fails.

  • Insights - Fixed an issue with searching in an insights file folder where the search filter was not getting properly applied, and at the same time, introduced a new search parameter filename_exact to bring into compliance with our API standard.

Marketing Website

  • Added Call-To-Action (CTA) button on various pages in the marketing website.

  • Updated card layout and detail page for the marketing blog website.