Release Notes

Improved Session Latency Reporting and Telephony Noise Sensitivity

Streamlined performance data with prioritized latency insights and new background noise tracking that filters low-energy audio interference for more accurate speech recognition.

v26.4.23

Published: April 23, 2026

This update focuses on streamlining performance data for better visibility. We've enhanced the session latency summaries to highlight actionable insights and introduced new background noise tracking to improve speech recognition accuracy by filtering out low-energy audio interference.

Conversation Manager

  • Improved the sessions latency summary table by prioritizing average response times to provide faster access to meaningful performance signals
  • Added background noise tracking to telephony integrations to filter out low-energy audio, reducing the impact of echoes and ambient noise on transcriptions

View All Release Notes

See the full history of platform updates and improvements.

Back to Release Notes