November Platform Update: Console Improvements, Smart Turn for TTS, and Expanded Directory Support
This release delivers significant enhancements across the platform. Conversation Manager now supports Smart Turn for Deepgram TTS within telephony settings. Console usability is improved with a number of prompt editor fixes, including proper markdown rendering, refined styling, GitHub-like editing behavior, and corrected tool suggestions. Users can now filter Sessions by Mode, view default Telephony configuration values when creating Channels, and benefit from a scrollable prompt editor toolbar. Directory now supports defined organizations, while Tools improves prompt restoration by correctly handling the session end tool. The marketing website also gains expanded social media links for better outreach.
v25.11.20
Nov 20, 2025
Conversation Manager
Added Smart Turn feature for Deepgram TTS when editing telephony settings in Console.
Console
Completed a number of prompt fixes and improvements: (1) rendering prompt text instead of raw markdown in history, (2) adjusting the styling of headers and blockquotes, (3) updating editor to behave like Github flavored markdown, and (4) fixing tool suggestion using @ in a prompt.
Enabled users to filter the Sessions table by Mode.
Enabled users to see what default values are set for their Telephony configuration when creating a new Channel, and updated documentation for the Channel Telephony configuration accordingly.
Enhanced usability by enabling Prompt editor toolbar to scroll within the editor window.
Directory
Added support by enabling Directory for defined organizations.
Tools
Populated the session end tool field on prompt restoration, and fixed an issue that occurred when attempting to remove session end tool from an existing prompt.
Marketing Website
Add social media links to the Syllable marketing website.