Voice-Only Caller ID and Mid-Session Language Switching

A streamlined Campaigns form that shows Caller ID only when it applies, and easier mid-session language switching in Agent test for both voice and chat.

v26.5.12

Published: May 12, 2026

This week's update to the Syllable Agentic Platform streamlines the Campaigns form so Caller ID only appears where it applies, and makes mid-session language switching easier in Agent test across both voice and chat.

Campaigns

Streamlined Campaigns setup so the Caller ID field is only shown and saved for voice campaigns, keeping non-voice campaign forms focused on the fields that apply.

Agents

Improved Agent test so users can switch language mid-session in both voice and chat tests.

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