Conversation Manager and Tools Updates

v25.8.21

Published: August 21, 2025

API Manager

• Added support for OAuth 2.0 authentication to services.
• Added current version number of prompt to prompt SDK responses.
• Fixed an issue where prompts, created before the fix for enabling prompt history on creation, could not be updated if they had not been modified since their initial creation.

Console

• Migrated from Authentik to Google Cloud Identity Platform authentication, and introduced Microsoft SSO with a new authentication flow.
• Added configurable telephony parameters in Channels for Console.
• Revised text on Console Target pages to improve clarity.
• Improved usability by showing a confirmation message after password change and renaming "send email" label in the user creation form.
• Updated the favicon for Console and Docs pages.

Tools

• Insights - Increased the throughput for Insights by 2x to support anticipated higher volume.

Marketing Website

• Fixed an issue with the website microphone loading and error notification.