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Weekly Release: Responsive Dialogue, DTMF input, and Campaign Management

This update focuses on deepening your outreach intelligence and giving you more control over daily operations. We’ve improved Responsive Dialogue and DTMF (Keypad) processing to ensure your agents are more attentive to caller inputs, while also introducing powerful new tracking tools for your outreach campaigns. We’ve launched SMS Insights to provide AI-driven analysis of text conversations and introduced more detailed Campaign Status Breakdowns, allowing you to see the exact health of your outreach at a glance.

v26.3.5

Mar 05, 2026

API Manager

  • Improved Campaigns management by adding an optional setting to cap the maximum number of calls made per day.

Channel Manager

  • Enabled Responsive Dialogue by default for all new telephony Channels to ensure high-quality, low-latency natural interactions.

  • Improved Responsive Dialogue responsiveness to keypad (DTMF) inputs, ensuring callers can switch languages or reach operators more reliably.

  • Implemented "soft fallbacks" within the Responsive Dialogue engine to maintain conversation stability even if external AI services experience a temporary delay.

  • Fixed an issue in Responsive Dialogue where high-volume interactions could cause messaging loops, ensuring more consistent conversation flows.

Console

  • Enhanced the Prompt Editor to prevent text from being automatically turned into links, ensuring your Prompts remain clean and variables stay functional.

  • Improved copy-paste compatibility between Google Docs and the Console, preserving your backtick variable notation (e.g., Current Date Time).

  • Updated a session status breakdown for Campaigns, allowing users to quickly see the success rate of every message sent.

  • Added support for Insights workflows to run on SMS conversations, providing the same level of data analysis for text as you have for voice.