Twilio SMS

Automated appointment reminders, two-way patient communication, and conversational SMS workflows through Twilio's messaging infrastructure.

Start Free Trial

Overview

The Twilio SMS integration connects AI agents to Twilio's messaging platform for automated outbound messaging and two-way conversational SMS. Agents can send appointment reminders, handle confirmations, answer questions, and escalate to live agents when needed.

Capabilities

SMS Capabilities

Use Twilio to deliver automated reminders and natural two-way SMS conversations, with confirmations, cancellations, rescheduling, and escalation built into each workflow.

Appointment Reminders

Automated outbound SMS reminders with configurable timing and message templates.

Two-Way Conversations

Patients can reply to messages and engage in natural-language SMS conversations with AI agents.

Confirmations and Cancellations

Handle appointment confirmations, cancellations, and rescheduling through SMS without phone calls.

Escalation

Route complex requests to live agents with full conversation context preserved.

How It Works

Conversational SMS at Scale

Messages are delivered through Twilio's carrier-grade infrastructure while the Syllable platform manages conversation logic, compliance, and audit logging.