Enhanced Debugging, Consistent Variable Substitution, and Improved Console Permissions: Latest Updates
Our latest release brings key improvements to API Manager, Conversation Manager, Console, and Tools. Highlights include new session debugging endpoints, better variable handling and multilingual support, enhanced Console permissions and recording access, and refined business hours rules in Tools. These updates improve functionality, user experience, and system reliability.
v25.0.55
Mar 27, 2025
API Manager
Added API endpoints for Session Debug–providing debug information for specific sessions.
Conversation Manager
Variable substitution in the prompt and greeting will remain fixed for the entire conversation.
Fixed an issue that occurred when changing to a non-English language in agents using the Google Gemini model.
Console
Improved console permission by using generated IDs in the URL to indicate the specific organization the pages are linked to.
Fixed a bug where ‘Keyboard 2’ busy sound was not matching caller experience.
Enabled users with appropriate permission to see a button and download session recordings in the audio player.
Selecting a new session will reset the Transcript / Inspect Tool tab state so that users will always start on the Transcript tab.
Tools
Contacts - Fixed contacts business hours rules to support single day-of-week format in addition to a day range.
Removed validation of the phone number format from the Directory Members UI in the console and Syllable API.