Weekly Release: “Hold” tool, Optional Greetings, and Voicemail Detection

This update delivers natural interactions with a "Hold" tool, reduced response latency, and smarter outbound handling. We’ve also standardized terminology across channels and simplified table views to make platform management faster and more intuitive for your team.

v26.2.4

Feb 04, 2026

Conversation Manager

Launched a "Hold" tool that allows automated assistants to wait patiently when a user asks them to stay on the line.
Launched optional “no greeting” so outbound agents can immediately respond to a user’s initial greeting.
Reduced response delays for outbound calls using voicemail detection to ensure agents respond instantly to the recipient.
Resolved a voice synchronization issue for agents without a greeting to ensure the correct voice is used.
Fixed a bug to ensure agents correctly deliver a single message before hanging up.

Dashboard

Updated data definitions for the Practice Report dashboards.

Marketing Website

Added a new "Company" page including direct links to current careers and job opportunities.