Release Notes
Hold Tool, Optional Greetings, and Voicemail Detection
Natural interactions with Hold tool, reduced response latency, and smarter outbound handling.
v26.2.4
Published: February 4, 2026
Conversation Manager
- Launched a "Hold" tool that allows automated assistants to wait patiently when a user asks them to stay on the line.
- Launched optional "no greeting" so outbound agents can immediately respond to a user's initial greeting.
- Reduced response delays for outbound calls using voicemail detection to ensure agents respond instantly to the recipient.
- Resolved a voice synchronization issue for agents without a greeting to ensure the correct voice is used.
- Fixed a bug to ensure agents correctly deliver a single message before hanging up.
Dashboard
- Updated data definitions for the Practice Report dashboards.
Marketing Website
- Added a new "Company" page including direct links to current careers and job opportunities.
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