SMS Targets and Step Tool Duplication

v26.7.7

Published: July 7, 2026

This week's update to the Syllable Agentic Platform adds SMS as a target mode for creating channel targets directly in the UI and a Duplicate action for Step Tools. It also captures user transcripts for outbound campaign sessions that end before speech is recognized, adds a distinct DECLINED status for carrier-rejected outbound calls, resolves a Sessions page crash on non-standard phone numbers, and continues to refine the redesigned Sessions page.

Sessions

• Refined the redesigned Sessions page with additional styling and review-feedback fixes so that the session timeline, latency chips, and tool details render more cleanly.
• Fixed the session details page crashing when opening sessions with non-standard phone number targets so that session details always load reliably.
• Fixed missing user transcripts on outbound campaign sessions that ended before a final utterance was recognized so that answering-machine messages, disconnected-number prompts, and other quick hangups are captured in the session record.

Tools

• Added a Duplicate action to Step Tools so that a step's configuration can be reused without rebuilding it from scratch.

Channels

• Added SMS as a mode option when creating a new target so that SMS channel targets can be created directly in the UI without API workarounds.

Campaigns

• Added a DECLINED channel manager status for outbound calls so that carrier-rejected calls are reported distinctly instead of being grouped under an undifferentiated FAILED status.