What's New on the Platform
Regular updates to the Syllable platform. New features, improvements, and fixes shipped to production.
May 2026
A2P SMS Status and DTMF in Call Recordings
SMS A2P registration status on Channel targets and audible DTMF keypad input from agents in call recordings.
Dynamic Language Switching and First-Turn Language Fix
A new Agent setting that lets callers ask to switch languages mid-conversation, plus a voice-session fix so calls start in the configured default language instead of English.
Improvements to Greetings
A voice channel fix so configured greetings finish playing before the agent starts listening for caller input.
Voice-Only Caller ID and Mid-Session Language Switching
A streamlined Campaigns form that shows Caller ID only when it applies, and easier mid-session language switching in Agent test for both voice and chat.
Embeddable Web Chat and Multi-Agent Session Filtering
A new embed_mode option for Syllable Web Chat, multi-agent filtering on the Sessions list, and a Responsive Dialogue language fix for agent-initiated conversations.
Outbound Session Flag and DTMF Greeting Fix
A new is_outbound flag for outbound vs. inbound reporting and a DTMF fix for greeting and language menus.
April 2026
Improved Silence Detection and Step Tool Reliability
Enhanced conversation stability with improved silence detection for Gemini-powered interactions and critical backend safeguards for Step Tools to ensure more reliable automated workflows.
Language Switch Greetings and Campaign Webhook Updates
Greetings now repeat automatically when callers switch languages, plus manual editing of Campaign webhook security secrets, fixed Step Tools reordering, and a cleaner Agent configuration interface.
Improved Session Latency Reporting and Telephony Noise Sensitivity
Streamlined performance data with prioritized latency insights and new background noise tracking that filters low-energy audio interference for more accurate speech recognition.
Enhanced Telephony Reliability
Outbound calls that encounter connection rate limits are now automatically retried, ensuring more reliable connections for automated outreach.
Multi-language Responsive Dialogue, Voicemail Tool & Pronunciation Downloads
Spanish and Hindi support for Responsive Dialogue powered by Deepgram Flux, a new Leave Voicemail tool for outbound calls, downloadable voice pronunciation previews, and campaign management improvements.
Gemini Insights & Configurable Tool Timeouts
Google Vertex authentication unlocks Gemini-powered Insights, configurable timeouts (1-120s) for external Tools, automated agent voice selection, Speech-to-Text fallback for Responsive Dialogue, and Campaigns webhook configuration.
Campaign Webhooks & a Smoother Sign-In Experience
New webhook configuration for the campaigns API, clearer authentication error guidance, and more accurate telephony usage tracking.
DTMF Keypad Support & Step Tool Updates
Enhanced Step Tools with drag-and-drop reordering and optimized human-to-agent call transitions with DTMF keypad support.
Anthropic Claude 4.6 Support & Voicemail Detection
Launched support for the latest Anthropic Claude models and introduced automated voicemail detection for outbound calls.
March 2026
Step Tool Improvements and Email Template Update
Strengthened workflow automation security and optimized the Email Template interface for better user experience.
WhatsApp Channel & SSO Enhancements
Introducing a dedicated WhatsApp channel integration and enhanced Single Sign-On administration experience.
Email Templates & Natural Voice Greetings
Introducing a new HTML/CSS editor for branded email templates and refined Responsive Dialogue bridge phrases for more natural voice interactions.
Responsive Dialogue Transcripts and HTTP Tool Reliability
Improved conversation accuracy by resolving missing agent transcripts and introducing customizable timeout settings for external tool connections.
Deepgram Nova 3 Integration and Step Tool Persistence
Default STT model updated to Deepgram Nova 3 for increased transcription accuracy. Step Tools JSON editor persistence fix.
Responsive Dialogue and Campaign Improvements
Significant improvements to Responsive Dialogue for more natural turn-taking. Standardized campaign status tracking.
Responsive Dialogue, DTMF Input, and Campaign Management
Improved Responsive Dialogue and DTMF processing. Launched SMS Insights and detailed Campaign Status Breakdowns.
February 2026
Step Tools and Enhanced Campaigns
Launched Step Tools for branching, multi-step workflows. International campaign testing support and daily message limits.
SMS Campaign Status Tracking and Responsive Dialogue
Enhanced Responsive Dialogue with improved data handling. Real-time SMS tracking for campaigns.
DTMF Detection and Language Localization
Maximized workspace screen space. Localized automated phrases and refined telephony reliability.
Hold Tool, Optional Greetings, and Voicemail Detection
Natural interactions with Hold tool, reduced response latency, and smarter outbound handling.
January 2026
December 2025
November 2025
Console Improvements
Clearer visibility into caller-ended voice sessions. Prompt editing improvements.
Console Improvements, Smart Turn for TTS, and Directory Support
Smart Turn for Deepgram TTS. Prompt editor fixes and Directory organization support.
Platform Improvements, Bug Fixes, and Highlights Feature
Stability improvements. Console Highlights feature. SMS farewell response.
Stability, Session Controls, and Usability
Stability improvements and expanded session configuration. Markdown-rich text editor for prompts.
October 2025
Expanded Language Support, API Flexibility, and Voice Preview
Directory test endpoint. Gujarati, Hindi, and Russian support. Agent Voice Preview.
Voice Preview, Smarter Workflows, and TTS Enhancements
Voice Preview alongside Chat. Campaign retry fields. Insights gains Google Sheets source.
Insights Dashboards, Improved Prompts, and Conversation Stability
Insights dashboards. Prompt editing improvements. Conversation stability enhancements.
Webchat, Campaigns, and Prompt Enhancements
Webchat widget. Campaign scheduling. Prompt versioning and editing improvements.
September 2025
Webchat Improvements and Agent Configuration
Webchat enhancements. Agent configuration improvements. Bug fixes.
Prompt Editor, Insights, and Channel Improvements
Prompt editor enhancements. Insights data improvements. Channel stability updates.
Platform Stability and Usability
Stability improvements. Usability enhancements across Console and Channel Manager.
Console and API Improvements
Console usability improvements. API enhancements. Bug fixes.
August 2025
Agent Testing and Configuration
Agent testing improvements. Configuration enhancements. Platform stability.
Conversation Manager and Tools Updates
Conversation Manager improvements. Tools enhancements. Bug fixes.
Platform Updates and Bug Fixes
Platform stability improvements. Bug fixes across Console and Channel Manager.
Console and API Enhancements
Console improvements. API enhancements. Platform stability.
July 2025
July Platform Updates
Platform improvements. Bug fixes. Stability enhancements.
Conversation and Channel Updates
Conversation handling improvements. Channel stability. Bug fixes.
Mid-July Platform Updates
Platform improvements and bug fixes across Console and tools.
Early July Updates
Console and API improvements. Platform stability enhancements.
June 2025
May 2025
April 2025
Platform Stability and Tools
Tools improvements. Platform stability. Bug fixes.
Console and Channel Updates
Console improvements. Channel Manager updates. Platform stability.
Tools and API Enhancements
Tools improvements. API Manager updates. Bug fixes.
Conversation Manager and Console Updates
Conversation Manager improvements. Console enhancements. Platform stability.
Platform Updates
Console improvements. Tools updates. Bug fixes.
March 2025
API and Platform Improvements
API Manager improvements. Platform stability. Bug fixes.
Console and Tools Updates
Console improvements. Tools enhancements. Platform stability.
Channel Manager and Console Updates
Channel Manager improvements. Console enhancements. Bug fixes.
Platform Improvements
Console updates. API improvements. Platform stability.
February 2025
Console and Conversation Manager
Console improvements. Conversation Manager updates. Bug fixes.
Tools and Platform Updates
Tools improvements. Platform stability. Console enhancements.
API Manager and Console Updates
API Manager improvements. Console updates. Platform stability.
Early 2025 Platform Updates
Console improvements. Channel Manager updates. Platform stability.
January 2025
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