Syllable Voice Assistant
Syllable is a market leader in intelligent voice automation for healthcare call centers
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Syllable Voice Assistant for Call Centers is powered by industry leading natural language understanding (NLU) technology, purpose built for answering calls from patients. This technology is in use today by many of the largest and most respected healthcare providers across the country.
Syllable Voice Assistant helps patients:
Find a doctor or facility
Transfer to doctor, department, patient room, or other destination
Schedule appointments
Reset password
Refill prescription
Access patient information
COVID-19 testing
COVID-19 vaccination
And more…
Syllable Voice Assistant enhances the patient experience while increasing call center capacity and provider revenue generation from day one.
Eliminate wait and hold times, and reduce abandoned calls
Enable overflow calls during high volume periods, nights and weekends
Reduce volume for redundant call center functions
Activate patient self-service for many high volume call types
Respond to outbound text message campaigns
Improve the routing performance of your call center with our artificially intelligent transfer capability