Core Patient Assistant skills

Elevating beyond traditional IVR, Patient Assistant solves the most common reasons patients call you. Through a growing library of skills, Patient Assistant helps you deliver superior patient access while creating capacity for your staff to focus more time on patient care.

Provider & Department Search

Navigating the healthcare system can be a long, frustrating experience. With Patient Assistant, simplify access by sending callers directly to their end destination.

Hospitals
Clinics

Appointment Management

Allow patients to schedule, change, and confirm appointments over the phone, without involving your staff.

Hospitals
Clinics

Prescription Refill

Offer your patients self-service, over-the-phone medication management every hour of the day.

Hospitals
Clinics

Patient Finder

Offer your patients’ loved ones secure, self-service, direct navigation to patient rooms or nursing stations in the hospital.

Hospitals
Clinics

FAQs

Offer your patients the information they need, when they need it.

Hospitals
Clinics

Seamless integrations

Syllable integrates with your existing systems, enabling a seamless and omnichannel self-service experience for your patients and staff.

Hospitals
Clinics

See the Syllable difference

Percentage of calls automated
Pre-Syllable
Traditional IVR
10%
automated
Post-Syllable
Patient Assistant
70%+
automated
Transfer success rate on the phone
Pre-Syllable
Traditional IVR
40%
success rate
Post-Syllable
Patient Assistant
75%+
success rate
Average new appointment calls per clinic per month
Pre-Syllable
Traditional IVR
840
new appointment calls per month
Post-Syllable
Patient Assistant
1,072
new appointment calls per month
Automation rate for managing appointments over the phone
Pre-Syllable
Traditional IVR
0%
self-service rate
Post-Syllable
Patient Assistant
35%
self-service rate
Automates over 70% of hospital calls
Percentage of calls automated
Pre-Syllable
Traditional IVR
10%
automated
Post-Syllable
Patient Assistant
70%+
automated
Ensures 35%+ more callers reach their desired department
Transfer success rate on the phone
Pre-Syllable
Traditional IVR
40%
success rate
Post-Syllable
Patient Assistant
75%+
success rate
Free up staff to handle 30% more new appointment calls
Average new appointment calls per clinic per month
Pre-Syllable
Traditional IVR
840
new appointment calls per month
Post-Syllable
Patient Assistant
1,072
new appointment calls per month
Automates 35% of calls for existing appointments
Automation rate for managing appointments over the phone
Pre-Syllable
Traditional IVR
0%
self-service rate
Post-Syllable
Patient Assistant
35%
self-service rate

Explore the next generation of patient experience and access

Interested in learning how Syllable’s Patient Assistant can advance access for your organization? Let's talk!

Book a demo