Syllable Patient Assistant
Our call center voice assistant removes communication barriers between patients and the care they need.
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Patient Assistant allows health systems to create a straight line between patients and the information or care they need now with automated call center solutions purpose-built for answering calls 24/7/365.
By transforming some of the most basic yet frustrating tasks, health systems can ease staff resourcing burdens, increase call resolution, and deliver a more delightful, patient-focused experience.
Patient Assistant greets calls within seconds and guides patients through an intuitive, conversational workflow to the next step in their healthcare journey.
Syllable leverages artificial intelligence, natural language understanding (NLU), and digital tools to streamline and automate everyday tasks, including:
Connecting with a healthcare provider
Scheduling an appointment or referral
Navigating an online health portal
Perfecting access to care while lowering costs.
Eliminate wait and hold times, and reduce abandoned calls
Enable overflow calls during high volume periods, nights and weekends
Reduce volume for redundant call center functions
Activate patient self-service for many high volume call types
Respond to outbound text message campaigns
Improve the routing performance of your call center with our artificially intelligent transfer capability