Syllable Console simplifies the management of your patient phone experience. It offers actionable insights and intuitive controls, empowering you to make informed decisions that enhance operations. Effortlessly adjust hours, tailor messages, and delve into comprehensive analytics.
Analyze live and retrospective data
Flexibly toggle between any time period – no more surprises during survey season or uncertainty of how patients are impacted by recent turnover.
Inform critical decisions
Spend less time QA'ing calls and instead use real-time analytics to pinpoint the most critical opportunities for patient access and satisfaction.
Monitor performance of access initiatives
Monitor key access initiatives by tracking KPIs such as appointments booked and agent performance.
Track key signals
Compare key indicators of patient access like resolution rate, complaints, number of transfers, and time to speak to a staff member.
Compare and contrast locations
Compare and contrast key indicators across all locations, allowing you to benchmark best practices and add support where most needed.