Manage and analyze caller experience with Patient Assistant Console

Syllable Console simplifies the management of your patient phone experience. It offers actionable insights and intuitive controls, empowering you to make informed decisions that enhance operations. Effortlessly adjust hours, tailor messages, and delve into comprehensive analytics.

LLM-powered insights

Simple, central control over all locations

HIPAA and SOC2 compliant

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Advanced patient insights for a modern healthcare organization

Powered by Large Language Models, Syllable’s Call Insights Dashboard provides end-to-end visibility into your caller experience. Use Call Insights to identify operational problems, size opportunities, and make data-driven decisions.

Gain full visibility into caller journey

Understand the end-to-end experience for up to 100% of callers.

Track key signals

Compare key indicators of patient access like resolution rate, complaints, number of transfers, and time to speak to a staff member.

Compare and contrast locations

Compare and contrast key indicators across all locations, allowing you to benchmark best practices and add support where most needed.

Analyze live and retrospective data

Flexibly toggle between any time period – no more surprises during survey season or uncertainty of how patients are impacted by recent turnover.

Inform critical decisions

Spend less time QA'ing calls and instead use real-time analytics to pinpoint the most critical opportunities for patient access and satisfaction.

Monitor performance of access initiatives

Monitor key access initiatives by tracking KPIs such as appointments booked and agent performance.

Gain full visibility into caller journey

Understand the end-to-end experience for up to 100% of callers.

Track key signals

Compare key indicators of patient access like resolution rate, complaints, number of transfers, and time to speak to a staff member.

Compare and contrast locations

Compare and contrast key indicators across all locations, allowing you to benchmark best practices and add support where most needed.

Analyze live and retrospective data

Flexibly toggle between any time period – no more surprises during survey season or uncertainty of how patients are impacted by recent turnover.

Inform critical decisions

Spend less time QA'ing calls and instead use real-time analytics to pinpoint the most critical opportunities for patient access and satisfaction.

Monitor performance of access initiatives

Monitor key access initiatives by tracking KPIs such as appointments booked and agent performance.

Simple management of the patient experience across all locations

Your Patient Assistant Console allows you to effortlessly manage and adapt your Patient Assistant from a single hub. The platform has streamlined controls for hours and messages, allowing you to deliver a unified patient experience without needing deep technical expertise.

24/7 adjustable service hours

Easily adapt your Patient Assistant's hours to accommodate holidays, site outages, and unforeseen events. With the Patient Assistant Console, practice managers have direct control over open- and after-hours routing.

Customizable messages for flexible communication

Fine-tune messages to relay the latest hours, updates, or critical notices. Use the Patient Assistant Console to communicate the most current information across your practice network.

Accessible transcripts for QA analysis

Effortlessly review call transcripts and recordings. The Patient Assistant Console lets practice managers search for and troubleshoot specific patient issues, identify areas for operational changes, and take immediate action on the necessary escalations.

Explore the next generation of patient experience and access

Interested in learning how Syllable’s Patient Assistant can advance access for your organization? Let's talk!

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