Voice of our partners
"Our agent call volume has decreased from approximately 1,200 per day to around 400 per day. With this increased capacity, our agents have been able to reintroduce a use case that was previously discontinued due to time constraints: confirming appointments within 24-48 hours to reduce no-shows."
Senior Director, Diagnostic Center
"Syllable's Listening Mode provided a stunning level of detail into our operations by analyzing our patients' journeys on the phone. It highlighted the variability in experiences, opportunities for improvement, and simplified our understanding of the problem patients have on the phone. Equally important, we had a detailed report in less than 12 weeks."
COO, Large Ambulatory Organization
"Syllable is working wonderfully. It has provided an opportunity for our operators to elevate their roles. We're training them to handle more complex tasks that require human interaction. In fact, we're updating their titles to mirror their enhanced responsibilities, especially since Syllable is managing a significant number of our calls."
Patient Access Manager, Houston Methodist Willowbrook
"Collaborating with Syllable allowed us to reach out to pregnant Medicaid participants with resources, educational messages, and support. This was a rewarding and insightful engagement, and every woman that we were able to help contributes to the health and wellness of Wyoming families."
Dr. James Bush, Medical Director Wyoming Department of Health
