Syllable improves patient experience while reducing operational costs with AI.
Imagine a world where you offer unlimited patient access without needing unlimited staff. By automating incoming calls, Syllable’s HIPAA-compliant AI makes that world come to life. It's time to empower staff and patients with fewer frustrations.
Syllable has automated 35M+ calls for health systems
"We work with a small company based in Silicon Valley that’s played in this space [of robotic process automation], who not only provided all the technology but then actually helped us implement it as well... The company is called Syllable.ai, which I’m a big fan of."
Daniel Barchi
Former CIO of New York-Presbyterian Hospital, now CIO of CommonSpirit Health, at a SXSW Fireside Chat
Say hello to Patient Assistant
7 out of 10 patients prefer calling their health system. Syllable’s Patient Assistant offers a unified phone experience, creating a 24/7 "front door" to care while reducing staff workload. Patient Assistant provides visibility into your full patient journey, allowing you to streamline operations and enhance patient experience.
Syllable uses AI and NLP to understand what your callers need, then integrates with your EHR to provide self-service options on phone and web.
Patient Assistant integrates with your existing systems to resolve your callers’ most common needs, delivering access and ensuring patients choose you time and time again.
Provider Search
Understands provider names and transfers the caller to the correct destination.
Department Search
Understands department names and transfers the caller to the correct destination (i.e. Radiology, Medical Records, Finance, etc.)
Appointment Management
Callers can schedule, cancel, confirm, or change appointments 24/7 without requiring staff interaction.
Provider Search
Understands provider names and transfers the caller to the correct destination.
Department Search
Understands department names and transfers the caller to the correct destination (i.e. Radiology, Medical Records, Finance, etc.)
Appointment Management
Callers can schedule, cancel, confirm, or change appointments 24/7 without requiring staff interaction.
System Password Reset for Staff
Staff can reset system passwords without bothering your IT team.
Patient Portal Password Reset
Patients who accidentally lock their accounts can reset portal passwords without staff assistance.
Web Chat
Patients can get answers and assistance directly on your website.
See the Syllable difference
Percentage of calls automated
Transfer success rate on the phone
Average new appointment calls per clinic per month
Automation rate for managing appointments over the phone
Harness EHR integrations for advanced automations
Syllable integrates with your EHR to provide your patients 24/7, self-service access to appointment management and prescription refills. With availability updated in real time, Syllable helps fill valuable appointment slots and reduce no-shows. Syllable increases access while reducing your call load, allowing your team to focus on what they do best: patient care.
Prescription refill
Prescription inquiries make up 10% of clinic calls. With Syllable, patients can request renewals and refills without a portal account, handling multiple refills at a time.
Manage the patient experience across all locations
Your Patient Assistant Console allows you to effortlessly manage and adapt your Patient Assistant from a single hub. The platform has streamlined controls for hours and messages, allowing you to deliver a unified patient experience without needing deep technical expertise.
Accessible transcripts for QA analysis
Effortlessly review call transcripts and recordings. Syllable Console lets practice managers search for and troubleshoot specific patient issues, identify areas for operational changes, and take immediate action on the necessary escalations.
In-depth insights tailored for healthcare excellence
Powered by Large Language Models, Syllable’s Call Insights Dashboard provides end-to-end visibility into your caller experience. Use Call Insights to identify operational problems, size opportunities, and make data-driven decisions.
Explore the next generation of patient experience and access
Interested in learning how Syllable’s Patient Assistant can advance access for your organization? Let's talk!
Book a demo