COVID-19 Vaccine Command Center
AI voice assistant to manage COVID-19 vaccine related calls
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The increase in call volumes during the COVID-19 pandemic has created an unprecedented challenge for both call centers and patients. Syllable’s COVID-19 Vaccine Command Center utilizes an AI voice automation technology designed to seamlessly manage the majority of inbound calls related to the COVID-19 vaccine.

Syllable’s COVID-19 Vaccine Command Center addresses the top COVID-19 requests from your patients.

01
Help patients check COVID-19 symptoms and book testing
02
Answer COVID-19 and COVID-19 vaccine “Frequently Asked Questions”
03
Assist patients in identifying when they are eligible for the vaccine
04
Navigate eligible patients to self service or call center scheduling options
05
Direct patients to appropriate vaccination site locations
06
Send appointment reminders to patients via SMS for both the 1st and 2nd doses

Benefits

Seamlessly manage significant increases in call volumes due to the pandemic by automating 45-80% of calls
Create call center capacity to engage and schedule appointments for patients seeking care unrelated to COVID-19
Enable a better patient experience for both new and existing patients during a stressful time

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