Patient Assistant - IT Help Desk Skill
Simplify patients’ access to online health portals.
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Patients engage with health portals at a staggeringly low rate because many online tools are unreliable and difficult to use.
Automation with the Patient Assistant IT Help Desk skill allows patients to troubleshoot everyday issues they encounter online. In turn, health systems realize operational efficiencies and up to 52% improvement in call resolution rates.
Increasing patient engagement with online health portals is beneficial for patients and health systems.
A critical component to providing modern online health management tools is ensuring that patients can easily solve common hurdles:
Password recovery or reset
Access permissions
Updating information
Technical difficulties
Perfecting access to care while lowering costs.
Automation with the IT Help Desk skill increases patients’ overall engagement with online health portals and allows health systems to realize cost savings by reducing staff dedicated to taking inbound help desk calls.