Customer Success Manager

Customer Operations • Denver, CO

As a Customer Success Manager you will be responsible for the solution deploys of our automation and AI healthcare solutions. You will be a cross functional and integral part of the customer facing team that helps translate our solutions into reality.


Responsibilities include:

  • Contribute to a team that consistently delivers on schedule and quality from kick-off to production
  • Manage multiple projects simultaneously
  • Resolve deployment roadblocks
  • Execute project and implementation best practices
  • Deliver your knowledge of Syllable’s solutions to our customers
  • Serve as the primary point of contact for customers
  • Configure and validate automation and AI solutions
  • Conduct customer knowledge transfers through collateral for customers by writing documentation; providing support and help

Requirements

  • Excited to work on multiple projects simultaneously in a fast-paced environment
  • Willingness to learn
  • Ability to meet deadlines
  • Capable of wearing multiple hats
  • Experience in a customer-facing role
  • Comfortable working in the grey
  • Travel up to 50% post COVID-19 restrictions

Great to have one or more of:

  • Experience in healthcare systems or telephony
  • Experience with software for, and powered by, large datasets
  • Experience translating business workflows and customer requests.
  • Experience implementing modern cloud-based applications
  • Experience using SQL
  • 3-5 years experience in project management
  • PMP certification

Benefits

The Syllable team comprises healthcare and technology experts that are passionate about product design, engineering, and operational excellence. Our investors include OakHC/FT, Section 32 and Verily/Alphabet. We are lifelong learners, ending each day together with the question: “What did we learn today and what can we do better?” We show up with humility and a collaborative spirit every day, because we are tackling an important yet challenging problem in healthcare that requires talent and grit.

We offer our employees competitive salary and equity and the following benefits:

  • 401(k) plan with employer match
  • Comprehensive health, dental and vision insurance comparable to major technology companies
  • 100% reimbursed mental health benefit
  • 15 vacation days plus 10 company holidays
  • Career coaching for every employee
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